Refund & Credit Card Policy
Effective October 11, 2026. Clear terms, no surprises. Here is exactly how payment, cancellation and refunds work.
Summary
Staging fees are paid up front because the work starts as soon as you sign: Sherri’ designs the staging plan, reserves furniture from our inventory for your home, and schedules the delivery crew. This policy follows the terms of our Home Staging Agreement. If anything here and your signed agreement ever differ, the signed agreement controls.
What is due at signing
The staging plan and setup fee, the first month’s fee and the removal fee are due when you sign. After the first month, the monthly fee is due on each monthly anniversary of the signing date. Every package has a 3-month minimum, and the minimum is owed even if the home sells sooner.
| Package | Due at signing | Monthly after month one | 3-month minimum |
|---|---|---|---|
| Starter | $2,600 | $500 | $3,600 |
| Expanded | $3,300 | $600 | $4,500 |
| Diamond Deluxe | $5,500 | $700 | $6,900 |
Refunds
- If we cannot stage your home. If we are unable to begin staging within 7 days of receiving your signed agreement and payment, or we cancel for any reason, we refund 100% of what you paid.
- If you cancel before delivery. If you cancel in writing before furniture delivery begins, we refund the first month’s fee and the removal fee. The staging plan and setup fee covers design work and inventory already reserved for your home and is not refundable.
- After furniture is delivered. Once staging is installed, fees are earned and are not refundable, including the balance of the 3-month minimum.
- If the home sells early. The 3-month minimum still applies. Months beyond the minimum are not prorated.
- If the listing is cancelled, withdrawn, expires or moves to another brokerage. As stated in the agreement, all fees become due, and we have up to 10 days to remove the furniture and décor.
- Damage or loss. Charges for staging items that are lost, stolen or damaged beyond normal wear and tear are not refundable.
Approved refunds are issued within 10 business days to the original payment method. The 3% card processing fee is not refundable.
Credit card policy
- How to pay. After you sign, we email you a secure invoice. You can pay by bank transfer (ACH) at no extra cost, by major credit or debit card, or by Venmo to @Sherri-Harrison-7 (include your property address in the note).
- Card processing fee. Card payments carry a 3% processing fee, shown on your invoice before you pay.
- We never take card numbers on this website. Card details are entered only on our payment provider’s secure, encrypted invoice page. We do not see or store your full card number, and we never ask for card details by email, text or phone.
- Authorized cardholder. The card used must belong to the Seller/Owner or a person authorized to pay on their behalf.
- Monthly fees. Monthly fees are invoiced on each monthly anniversary of the signing date. We charge a card only when you pay an invoice.
- Unpaid balances. Under the agreement, any fees still unpaid at closing are paid to Sherri’ Harrison Designs through the title company from the Seller’s proceeds.
- Billing questions and disputes. If a charge looks wrong, please contact us first at 575-496-2040 or Dawninnm@gmail.com and we will work to resolve it quickly. Filing a chargeback does not cancel fees owed under a signed agreement.
Contact us
Sherri’ Harrison Designs (CSH Investments LLC)
Las Cruces, New Mexico
Phone: 575-496-2040
Email: Dawninnm@gmail.com